Nov 01

Customer Service Tips … Pass It On

Welcome to the Grapevine … We hope to use this site as a customer service suggestion forum.¬†If you have a great idea, please¬†share! You have to open the “COMMENTS” link below to see what everyone else is saying. Each of us has had to deal with a difficult customer in the past. What worked for you in that situation? In hindsight, what could you have done differently that would have made the situation go smoother?
We look forward to sharing.

Jan 16

Suggestions Discussed at Principals’ Meeting

At the November 15 principals’ meeting, our customer service initiative was discussed. Department heads and central office administrators also attend these meetings. They reviewed the notes from the Nov. 2 small group discussions. They also discussed their chapter reading assignment from “Who Cares?: Improving Public Schools Through Relationships and Customer Service.” Ideas under consideration include piloting voicemail options at one school to direct callers to guidance, athletics/activities, or the main office. Providing office staff with SOFA access to the afternoon bus updates was also noted. By the way, administrators laughed at the audio clip of the school answering machine “funny.”

Dec 03

Bus Updates on SOFA to be Available Soon

Principals have provided a list of office employees who will be given access to SOFA’s daily bus updates. Technology will be making that connection soon, and we’ll notify those individuals once it is available.

Dec 03

Student Registration Info Shared

Clerical staff and principals were recently emailed the division-wide checklist for student registration. It is also attached here.

Nov 05

Customer Service Cartoons


Nov 05

Thanks for a Great Customer Service Workshop

Tuesday, Nov. 2 proved to be a great day for sharing ideas, voicing frustrations, and suggesting solutions. Thanks to everyone who attended and participated. Link here for notes. Small Group notes from 11_2_10 customer service

Nov 05

Volunteers Needed for Committee

If you are interested in brainstorming on what office staff needs for a standards procedures guide, please send an email to Bethanne Bradshaw at We hope to pull a committee together before the end of the first semester.

Nov 05

Suggestion for Bookmark

I taped my bookmark with our 5 customer service standards on the right of my computer screen frame. Just seeing those happy stars makes me smile.